Open Banking payments service disruption

Incident Report for Volume

Update

Lloyds Group Bank works as expected. Revolut is still fixing the issue.

Posted Oct 20, 2026 - 12:16 UTC

Monitoring

Fix was deployed, we are monitoring, few banks (Lloyds Group and Revolut) are still fighting with the GCP outage in Europe https://status.cloud.google.com/incidents/Xs2XTHzAVC9YnafnPyzj

Posted Oct 20, 2026 - 09:20 UTC

Identified

Due to GCP outage, we are still observing payment failures. Our third-party providers and some of the banks are working on it.

Posted Oct 20, 2026 - 08:15 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 20, 2026 - 07:57 UTC

Identified

We escalated the issue to our 3rd party provider, and they are working on a fix.

Posted Oct 20, 2026 - 06:51 UTC

Investigating

We are currently investigating this issue.

Posted Oct 20, 2026 - 06:16 UTC

This incident affects: Volume Payments (Flutter, iOS, React Native, React Web, Android, JavaScript), Institutions (Bank of Scotland, Halifax, Lloyds, Revolut), and Merchant Dashboard.