We are currently investigating an issue affecting payout initiation. Some payouts are failing to be initiated due to an ongoing issue with our banking partner.
As a temporary workaround, retrying the payout may succeed. Our team is actively working with our banking partner to identify the root cause and restore normal service as quickly as possible.
We apologise for the inconvenience and will provide further updates as more information becomes available
Posted Jul 28, 2026 - 08:48 UTC
This incident affected: Virtual Account (Pay-outs).